Return / Exchange Policy
We offer a 15-day return / exchange policy from date your product is received. We do require an original receipt for any refunds or exchanges.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return or exchange, please email us at Support@BatteryGuys.com to get a RMA number and shipping instructions. Batteries returned without a RMA number will not be eligible for a refund.
We will send you an email to notify you once we have received your returned item. Once we have inspected your return, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. We will deduct any shipping charges that Battery Guys incurred on the original purchase from your refund. Please note: refunds may take up to 7 days to process.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check with your Bank or Credit Card Company. There is often some processing time before a refund is posted and may take up to 7 days.
- If you have waited the allotted amount of time for your refund, have contacted your Bank and still have not received your refund, please contact us at Support@BatteryGuys.com.
Sale or Special Order items
Unfortunately, sale or special order items (including custom cables) cannot be returned or exchanged.
If there is a difference in price on the item you are exchanging, we will either charge or refund your card for that difference to the original payment method. We will also deduct the original shipping charges incurred by Battery Guys from any refund that is owed.
You will be responsible for paying the shipping costs for returning or exchanging your item. You may choose to use your own shipping method for returns. However, if we coordinate the return shipping, we will charge your original payment method for the shipping cost. Shipping costs are non-refundable. If you are returning or exchanging an item over $75 and using your own carrier, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any returned items that get lost or damaged in transit.